7Cs of Consulting

7cs book cover




The 7Cs programme has been running now for over fifteen years and has proved to be highly successful at introducing core consultancy skills and ideas.

7Cs Framework

The 7Cs framework is designed to present a structured consulting process that can be applied by all types of consultants, for any change programme and in any context.

It is grounded in a wide range of proven theoretical principles – but has been engineered to operate at a level of practical simplicity, which is key to its success as a consultancy tool. The core model can be taught and understood in a short space of time and delegates are able to apply the framework immediately after the event.

Programme Structure

The programme can be customised to client needs – but the standard model tends to be three days (2+1):

  • Day 1 and 2 – The 7Cs consultancy framework
  • Day 3 – Presentation on applied learning

The days are spread across 2 – 3 months. This is to allow time for each delegate to apply learning back in the workplace. They are then expected to share their experiences at the start of the next stage. At the end of the programme they will have presented twice to their peers and ideally for the final day senior managers are invited to hear the outcomes.

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Programme Outcomes

At the end of the programme delegates will:

  • Understand all stages in the 7Cs framework and how they interrelate
  • Understand how the 7Cs can help deal with some of the major factors that cause change to be non-sustainable
  • Understand how to create a high trust relationship early on in the client relationship
  • Be able to apply a range of consultancy tools with confidence
  • Be able to diagnose a client’s change proposal
  • Be able to asses a colleague’s capability to apply the 7Cs in a live situation
  • Be able to work with clients to determine the shadow factors that cause change to fail 
  • Understand how to deal with resistance to change
  • Be able to define soft metrics to measure outcomes
  • Identify the factors that cause change to be non-sustainable
  • Understand the need for a robust closure process

Programme Tools

Theoretical tools taught on the event include:

  • The 7Cs framework
  • MPH Client Mapping
  • The TRUST fund
  • Shadow Relationships
  • The CREATE model
  • The Change Ladder
  • The Close model

Delegate Specification

Delegates would be expected to have a reasonable understanding of the process of organisational change and ideally have been involved in a recent programme. There is no expectation that they are experienced change practitioners, project managers or will be involved in consultative change as a full time project.

Programme Style

This is a highly facilitated programme. No powerpoint slides will be used, no handouts are given and delegates will be expected to engage fully in the group discussions and exercises.

All material taught on the event can be found in more detail in the book the 7Cs of Consulting – and delegates will receive a copy of this as part of the course


No pre-work is necessary.